Support

Sealda is made by It services company s.r.o. Email is the fastest way to reach us.

Email support

Please include:

your iPhone model and iOS version;
the Sealda version and build (Settings → About Sealda);
for a transaction: the network and the transaction hash or explorer link (open the transaction in History);
what you did and what you saw. Screenshots help — check that none of them shows a recovery phrase or key.

Never send anyone your recovery phrase, private key, PIN or backup password — not us, not "support" on social media, not a website. We will never ask for them. Anyone who does is trying to take your funds.

Lost your recovery phrase?

We can't recover it for you — nothing on our servers can. While the wallet is still in Sealda on your iPhone and you know its PIN, open Sealda → Settings → Show recovery phrase or key, and write it down now. Don't delete Sealda first: deleting the app can take away its access to your wallets. If you turned on iCloud backup, you can restore the wallet with your backup password on an iPhone signed in to the same Apple Account. Without either, the funds can't be recovered, and anyone who says they can is a scammer.

Moved to a new iPhone?

Your wallet names move with your iPhone backup, but keys never do: they stay on the iPhone where each wallet was created or imported. On the new iPhone, restore each wallet from its recovery phrase or private key, or from your iCloud backup.

Security reports

Found a vulnerability? Email security@sealda.app with [security] in the subject.

Privacy requests

Email privacy@sealda.app. The Privacy Policy explains what we hold and how to ask for a copy or deletion.

Service status